The Critical Piece of Workplace Culture That No One's Seeing

In this super-short video, I share the three things organizations can do to ensure responses to difficult challenges don't undermine efforts to create an empowering culture.

When talking about workplace culture, everyone discusses the obvious things like the influence of formal policies and what the organization rewards. Yet there's an even greater influence on how people feel and behave at work and no one ever talks about it.

It's how supervisors respond to difficult problems. More than anything else that is going to reveal what the organization REALLY values when the chips are down!